To terminate the ShopeePay account of a deceased family member, kindly provide the following documents to confirm your relationship and executorship:
Proof of Relationship
Front and back copies of the Identification Card (Requestor)
Front and back copies of the Identification Card (Account Owner)
Death Certificate
Wasiat/Faraid Certificate
Grant of Probate/Will
Letter of Administration
After gathering all necessary documents, please submit your request to our Live Agent, available 24 hours. If you require further assistance, please contact us through the channels provided at the bottom of the page.